Frequently Asked Questions

Any great business is the sum of its people, and we have the best people in the business! With a depth of experience, our team at offers you the best professional service in Washington State. 

Our team is here because cleaning truly brings them joy. You can always expect to be greeted with a smile even if it's through the phone or email!

 We are a fully bonded cleaning service. We carry insurance for our team and for the work that we do in your home. We also guarantee customer satisfaction. 

We only send you the best. All of our Cleaning Specialists have completed and passed our background check and are covered under our bond and insurance. They are professionals and will always respect your space.   

Once you have booked your time slot for your cleaning service, you can expect your Cleaning Specialist to arrive within an hour of that time. We will send you a text (if preferred) when they are 15 minutes away from your home.

You can be home if you like, but most of our clients prefer to give their Cleaning Specialist space to work.

During service we ask that you keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.  

   Tipping is always appreciated but never required. It’s a great way to show your appreciation for a job well done. If you choose to leave a tip for your Cleaning Specialist, it must be clearly labled as such. There is also an option to add a tip at booking. 

    Yes, you can cancel your appointment up to 24 hours before your service. Because your Cleaning Specialist has already reserved time for you on their schedule, if you cancel less than 24 hours before your service, you will incur a $25 cancellation fee. 

Our Standard Cleaning is designed for apartments that have been professionally cleaned within the last 2-3 weeks. If it has been 3 weeks or more since your last cleaning, we suggest upgrading to a Premium Cleaning as our Standard Cleaning may not bring your home back to sparkling status.

    We recommend that you pick up clothes, shoes, clutter,etc. before your Cleaning Specialist arrives so that they can focus on your priority items Unless of course you are paying for the Tidy Up service. Additionally, it's important for you to inform us of any security features, pets or access instructions about your home. Please provide any instructions while you're booking, or you email us anytime at  hello@maidinthecityseattle.com

No, we will provide all cleaning supplies. However, if you have special cleaning products you would like us to use, we are happy to do so. Just leave them on the counter with a note.